Returns & Shipping
Last updated: October 10, 2026. Applies to orders placed after this version is published.
Returns: manufacturing defects only
Every LakeRun item is made after you order. This lets us offer a wide range of original designs without keeping every design and size in stock.
We accept returns for verified manufacturing defects only, such as faulty seams or material printing errors. We do not accept returns or exchanges for sizing or fit preferences, change of mind, color or design preferences, or ordering by mistake. Please check the product description and size guide before ordering.
How to report a defect
Email support@lakerunapparel.com with your order number, a description of the defect, and clear photos where available. Please report visible defects within 7 calendar days of delivery; if a defect appears later, contact us promptly after discovering it. This reporting request does not limit your legal rights.
Contact us before sending anything back. For a verified manufacturing defect, we will arrange an appropriate replacement or refund, cover any authorized return shipping, and charge no restocking fee. Refunds go to the original payment method unless you choose otherwise. Normal wear, misuse, accidental damage after delivery, and failure to follow care instructions are not manufacturing defects.
Order issues and your rights
If we send the wrong item or your order arrives damaged in transit, contact us so we can resolve the delivery issue. See shipping information for missing or delayed orders. Contact us immediately about order changes or cancellations; changes cannot be guaranteed once production starts.
Earlier orders retain the terms disclosed at purchase. This policy does not limit remedies for goods that do not match their description or any non-waivable consumer rights, including remedies required by applicable law.
Shipping and delivery
Where we ship and what it costs
LakeRun currently ships to the United States and Canada. Standard shipping is free within the United States. Shipping to Canada is calculated at checkout. Any applicable duties, import taxes, or other charges collected on delivery are the customer's responsibility.
Made-to-order production and delivery
Most orders leave production within 2–7 business days. Standard U.S. transit typically takes another 2–5 business days, so most U.S. orders arrive in about 4–12 business days. Canadian transit may take approximately 10–30 business days after production.
These are estimates, not guaranteed delivery dates. Holidays, severe weather, customs processing, and carrier disruptions may affect timing. Any more specific shipment commitment shown when you order will apply to that order.
Tracking and separate shipments
Tracking is emailed when your order ships. Items in the same order may arrive separately. Please check your shipping address before placing an order and contact us promptly if a correction is needed.
If shipment is delayed
If we cannot ship within the applicable promised timeframe, we will notify you with an updated shipment estimate and provide any legally required choice to accept the delay or cancel the unshipped order for a refund. Where required, we will cancel and refund an unshipped order if the required consent to a delay is not received. Our made-to-order policy does not override these rights.
Missing, damaged, or incorrect deliveries
A carrier scan is not, by itself, a blanket waiver of your rights concerning non-delivery. If tracking stops updating, a parcel is marked delivered but cannot be located, or something arrives damaged or incorrect, contact support@lakerunapparel.com with your order number and tracking details. We will help investigate and explain the next steps. For manufacturing defects, see our return policy.
Nothing in this policy excludes rights or remedies required by applicable law.